Contact
You can contact us by e-mail on [email protected] or whatsapp. as we are a family business and you will be talking to the owners it can take up to 24hrs to receive a reply.
CANCELLATIONS BY YOU:
If you or any person that you are travelling with is forced to cancel your holiday you must notify us in writing as soon as possible. Once we have received your notification in writing your cancellation is effective, until this time it is not.
In order to cover any costs incurred by your cancellation as we may be unable to resell your holiday or the services that we have put in place costs and cancellation fees will be charged as follows: For cancellations made prior to 70 days of departure, 90% of all payments will be refunded. For cancellations made between 69 to 40 days of departure, 50% of the any payment will be refunded. Purchase Travelers Insurance if you are concerned about this possibility.
Once the tour has started, no refunds will be given for unused service, or incase you giveup the tour before the end we will not refunded!
When we give you your accomodations if there is any damages cause by you in the accomodations or with the mosquito nets or hammock or in the dinning room there will by charge a fee!
Thank you for your understand.